Return Policy

Thanks for purchasing our products at Al Nour Store operated by Al Nour Association for Trade.

Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.store.alnour-assoc.com or Al Nour Store mobile application (together referred as Al Nour Platform”)

In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your balance if you paid in cash. Your refund is subject to the condition of the returned product.

Products eligible for returns will only be accepted under the following conditions:

Copiers, printers and multifunction devices:

• All Devices must be returned in the original condition recieved by customer.

• In Case of manufacturing defects or damages, customer will report the issue, a technitian visit will be scheduled within 5 business days, according to technitian report the device will be repaired or replaced or refunded.

• Al Nour Association for Trade has the right to determine if the item is to be repaired, returned to the customer or refunded.

Toner Cartridges:

• The product must be returned with the original packaging, sealed, and unopened.

• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

• If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

General conditions applicable to all returns

Al Nour Association for Trade shall, at their sole discretion, reserve the right to decline any item(s) which is returned by the customer after the purchase, if the item(s) do not meet the guidelines or conditions in relation to returns (“Rejected Item”). The customer shall not be entitled to a refund for the Rejected Item(s). When an item is deemed as a Rejected Item, at any stage after the return, by Al Nour Association for Trade, we will make two (2) attempts to deliver the Rejected Item(s) back to the customer. In case both attempts of delivery are unsuccessful, we will only hold the Rejected Item(s) for three (3) business days in our delivery hub. The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team within seven (7) business days of the last notified delivery attempt.

If the Returned Item(s) is undelivered to the customer on the first two (2) attempts, we will share three (3) reminder emails and three (3) call attempts to inform the customer of the return. If the customer reverts on email or via call and requests for a return within seven (7) calendar days of the first communication, we will make a 3rd attempt for delivery. If the customer does not respond to these reminders or does not wish to receive the product(s), the Rejected Item(s) will be disposed of and Al Nour Association for Trade will not be liable for a refund of the amount.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your balance if you paid in cash. Your refund is subject to the condition of the returned product.

If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team info@alnour-assoc.com.